Privacy Policy

At GridVolt, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

Information we collect

We collect only the data necessary to provide and improve our Services.

• Personal details like name and email address.
• Site information such as address and location.
• Energy system and site operational data, e.g equipment status, power flows, generation, telemetry, BMS data, configuration settings.
• System logs relevant to operation and control of equipment.

How we use your information

We process data for the following purposes:

• Monitoring and managing energy systems installed at customer sites.
• Providing analytics and performance insights.
• Troubleshooting, diagnostics, and customer support.
• Product maintenance, safety, and feature development.
• Sending service-related notifications (e.g., alerts or operational messages).

How we share your information

We do not sell your data. We only share it with:

Cloud Hosting

We use Amazon Web Services (AWS) to store and process data. All data is hosted in AWS EU data centres (Ireland).

Installers and Service Partners

Where required for maintenance or support of your energy system, we may share relevant operational data with:

• Approved installers
• On-site service technicians

These parties only receive the data necessary to perform their work.

No Marketing Sharing

We do not share personal data with third parties for marketing purposes.

Legal Basis for Processing

We process data under the following legal bases:

• Performance of a contract — to deliver the Services you have requested
• Legitimate interests — e.g., security, analytics, improving our Services
• Compliance with legal obligations where required

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted data transmission (TLS)
• Secure access controls
• AWS-managed security protections
• Regular monitoring and system maintenance

However, no system is completely secure, and we cannot guarantee absolute security.

Your rights

You may:

• Request access to your data.
• Correct or delete your information.
• Withdraw your consent to data processing.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact privacy@gridvolt.com.

Changes to this policy

We may update this policy to reflect changes in our services or the law. We will notify you of significant changes.

Contact us

If you have questions or concerns, please email us at privacy@gridvolt.com.